How to Return the Product Within 30 Days

1. Contact Customer Service: Call our customer service team and let us know the item you would like to return along with your Order Number. Once you do that, you will be given a Return Authorization Code.
2. Receive the Return Package: Supercarats.com will courier you a tamper-proof package with the Return Authorization Code, your name and address on the outside return area, and a unique serial number pre-printed.
3. Pack the Jewellery: Secure your jewellery using the original packing materials, along with the original tag intact on the jewellery and any certificates, inside the tamper-proof package provided by us.
   
   Please note that once the package is sealed, it cannot be opened unless destroyed, making it secure from outsiders, including courier companies.
4. Arrange Pickup: Call our customer service team once your package is ready and we will arrange for a courier to pick it up from you.
5. Refund or Exchange: Once your returned item is received by Supercarats.com, we will process your refund or exchange/new item purchase shortly, subject to quality inspection and acceptance.

30-Day Exchange, Return and Money Back – Terms & Conditions

• Customized jewellery, including personalized or engraved products manufactured or ordered according to specific customer instructions, is not eligible for return or money back. Gold Coins are eligible for money back only at our stores.
• Once your returned item is received, our Quality Assurance Department will inspect the product. Any item showing signs of wear, alteration, resizing by a jeweller other than Supercarats.com, or damage cannot be accepted for return or money back.
• Complimentary return shipping is provided for all eligible products under the 30-day Exchange/Money Back Policy. Shipping charges for other returns, exchanges or money-back requests, where applicable, shall be borne by the customer.
• The product must be accompanied by the Original Product Certificate, Original/Copy of Invoice, and the original tag must remain intact on the jewellery for all returns, exchanges or money-back requests within the 30-day period.
• Submission of the Invoice shall be optional for Exchange/Money Back requests made after the 30-day exchange period.
• If the customer cannot produce the original certificate, Supercarats.com may send the diamond to a laboratory for recertification. The shipping cost and certification cost shall be borne by the customer.
• We shall not accept any 30-day return for jewellery where the original Supercarats.com tag is not intact.
• The return/money-back amount will be determined by our team at Supercarats.com. If any coupon, discount or promotional code was used during the original purchase, the refund amount will be reduced by an amount equivalent to the applicable coupon, discount or promotional benefit.
• For all Money Back transactions, GST at the applicable rate shall be deducted from the money-back value. The prevailing rate is 3% in case of jewellery and 0.25% in case of loose diamonds.
• In case of Money Back, payment shall be made by an account-payee cheque in the name of the buyer within 15 days of receipt of the product along with the Certificate and Invoice, subject to quality confirmation and acceptance.
• Supercarats.com reserves the right to change the exchange/money-back price of the product based on the Quality Inspection.
• In case of an exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
• If a product was purchased at a discounted price under any promotion, the Supercarats.com 30-day Exchange/Return Policy will refund only the discounted price mentioned on the invoice.

Lifetime Exchange / Buyback Policy

You can exchange your Supercarats.com product anytime after the initial 30-day period. We offer a lifetime exchange/money-back facility on eligible jewellery products.

If at any point you wish to Exchange, Upgrade or request Cash Back for any of our eligible products, we will provide an Exchange/Money Back according to the following terms:

• Diamond-studded Jewellery: Exchange at 70% of the current market value.
• Gemstone-studded Jewellery: Exchange at 60% of the current market value.
• Plain Gold Jewellery: Including Italian, unstudded products and Gold Coins can be exchanged at 100% of the prevailing rate of gold on that day.
• Solitaire Diamonds: Exchange at 80% of the current market value.
• In all cases, the fair current market value will be determined by Supercarats.com and is usually based on the applicable rate listed on our website for different products and sizes.
• In all cases, applicable making charges, if any, will be deducted when you decide to return or exchange any product.

How to Initiate a Lifetime Exchange / Buyback

To return an item under the Lifetime Exchange / Buyback Policy, please contact Supercarats.com Customer Service using the contact details provided on our website.