At Supercarats Jewellery, our jewellery, lab-grown diamonds, lab-created gemstones, and other precious gemstones are held to the highest standards before being shipped to you. All gemstones and jewellery items are carefully inspected for quality at multiple stages prior to shipment.

At Supercarats, we believe in 100% customer satisfaction. Therefore, we provide the following guarantees:

1. Lifetime guarantee on settings.
2. Anytime buyback of lab-grown diamonds and jewellery at 75% of the prevailing market price, subject to applicable terms and conditions.
3. Free 30-day exchange/return on eligible products.

Every Supercarats Jewellery purchase, regardless of item type or price, includes a Lifetime Manufacturing Warranty covering your lab-grown diamonds, lab-created gemstones, and the craftsmanship of your jewellery.

This Lifetime Manufacturing Warranty is effective from the date of purchase and applies only to purchases made directly from Supercarats Jewellery. The warranty is non-transferable, except for transfers from the original purchaser to a gift recipient.

If your item is damaged due to a "Manufacturing Defect" (defined as flaws in the material or workmanship), we will repair it at no cost to you. If the item cannot be repaired, we will remake or replace it at our expense, subject to the terms of this warranty.

While diamonds, gemstones, and jewellery are highly durable, they are not indestructible. Gemstones, including natural and lab-grown diamonds and gemstones, can chip, scratch, break, or shatter from normal wear and tear over time. Jewellery can also be damaged, bent, broken, or become discoloured through regular use.

Proper use, care, cleaning, and maintenance of your jewellery will help minimize these issues and help ensure that your jewellery lasts a lifetime.

LIFETIME MANUFACTURING WARRANTY – GEMSTONES & JEWELLERY

Supercarats Jewellery's Lifetime Manufacturing Warranty for gemstones and jewellery covers flaws in the material and workmanship, as well as optical characteristics of your lab-grown diamonds and lab-created gemstones that are directly caused by Manufacturing Defects.

It also covers defects in the material and workmanship of your jewellery and settings caused by Manufacturing Defects.

What Is Covered

• Flaws in the material and workmanship of your gemstones, including lab-grown diamonds, caused by Manufacturing Defects.
• Changes in gemstone or metal appearance directly caused by a Manufacturing Defect, excluding changes caused by residue, chemical exposure, contamination, or normal wear and tear.
• Chipping, breaking, scratching, abrasions, or loss of stones directly caused by Manufacturing Defects.
• Flaws in the material and workmanship of your jewellery and settings caused by Manufacturing Defects.
• Manufacturing defects in jewellery settings covered under our lifetime guarantee on settings.

What Is Not Covered

• Physical damage or defects to lab-grown diamonds and other lab-created gemstones, including chipping, breaking, scratching, or loss of stones, including loss of center stones, caused by normal wear and tear, abuse, misuse, trauma, improper cleaning, improper storage, or failure to perform reasonable maintenance.
• Damage caused by spraying perfume, chemicals, lotions, or other substances directly onto the jewellery.
• Cleaning with chemicals or cleaning products not intended for jewellery.
• Wearing jewellery while using a hot tub, swimming pool, or while bathing, where extreme temperatures or chemicals may discolor gemstones or metals.
• Storing multiple gemstones or jewellery items together in a manner that may cause scratching or damage to gemstones or metals.
• Accidental damage caused by fire, flood, or other natural disasters.
• Thinning of prongs over time as part of normal wear and tear. This is not considered a manufacturing defect.
• Loss or theft of jewellery or gemstones.
• Jewellery or gemstones, including lab-grown diamonds, that have been repaired, altered, resized, or had services performed by any third party other than Supercarats Jewellery or its approved affiliates.

HOW TO FILE A WARRANTY CLAIM

1. Contact Us: Contact the Supercarats Jewellery customer service team and explain what happened. Please provide clear images or videos of the issue, where applicable.
2. Send the Item to Us: We will provide instructions for safely packaging and sending your jewellery or gemstone to us for evaluation.
3. We Evaluate It: Our team will inspect the jewellery or gemstone to determine whether the issue is covered under the Lifetime Manufacturing Warranty.
4. We Will Make It Right: If the issue is covered by the Lifetime Manufacturing Warranty, Supercarats Jewellery will repair, remake, or replace the affected gemstone and/or jewellery at no cost to you, subject to the terms of this warranty.
5. If the issue falls outside the Lifetime Manufacturing Warranty, we will provide a fair and competitive quotation before carrying out any chargeable work.

CUSTOMER SATISFACTION GUARANTEES

At Supercarats, we believe in 100% customer satisfaction. To provide you with additional confidence when purchasing from us, we offer the following customer guarantees:

1. Lifetime Guarantee on Settings

Our jewellery settings are covered by a lifetime guarantee against manufacturing defects, subject to the terms and conditions of this Lifetime Manufacturing Warranty.

Damage caused by normal wear and tear, accidental damage, misuse, improper care, or unauthorized repairs or alterations is not covered.

2. Anytime Buyback of Lab-Grown Diamonds and Jewellery

Supercarats Jewellery offers an anytime buyback facility for eligible lab-grown diamonds and jewellery at 75% of the prevailing market price.

The applicable prevailing market price will be determined by Supercarats Jewellery at the time of the buyback evaluation.

The product must pass our quality and authenticity inspection and meet the applicable eligibility requirements. Any applicable deductions, charges, taxes, or other adjustments may be applied in accordance with the prevailing buyback terms.

3. Free 30-Day Exchange / Return

Eligible products purchased from Supercarats Jewellery are covered by our Free 30-Day Exchange/Return Policy.

Customers may request an exchange or return within 30 days of the shipping date, subject to the applicable return and exchange terms and conditions.

Customized, altered, engraved, resized, or otherwise specially manufactured products may be excluded from the 30-day return/exchange policy.

HELPFUL INFORMATION

Insurance

We highly recommend that you insure your Supercarats Jewellery gemstone and/or jewellery purchase.

Homeowner's and renter's insurance policies may provide coverage for loss and/or damage to fine jewellery and gemstones. Insurance companies may require proof of purchase, such as your Supercarats Jewellery invoice or receipt.

Please check the terms, exclusions, deductibles, and jewellery sublimits of your insurance policy before relying on such coverage.

Tips to Extend the Life of Your Jewellery and Avoid Damage

• Remove your jewellery when participating in activities that could strike, repeatedly wear, knock, bend, or otherwise damage the jewellery.
• Do not store multiple gemstones or jewellery items together, as they may scratch gemstones or metals.
• Keep lotions, perfumes, oils, soap, and other chemicals away from your jewellery.
• Clean your jewellery regularly using methods appropriate for the specific gemstone and metal.
• Store each jewellery piece separately in a suitable jewellery box or protective pouch.
• Have your jewellery professionally inspected periodically to check the condition of settings and prongs.

Repairs for Issues Unrelated to a Manufacturing Defect

Supercarats Jewellery may offer repair and restoration services, including cleaning, polishing, tightening of prongs, ring sizing, and other jewellery services.

Repairs unrelated to a Manufacturing Defect may be available at a fair and competitive price. We will provide a quotation before beginning any chargeable work.

Ring Sizing

Ring sizing may be available for eligible Supercarats Jewellery products, subject to the design and construction of the jewellery.

Some designs, including certain eternity rings and specialized settings, may not be suitable for resizing. Please contact our customer service team before requesting any resizing service.

WARRANTY MODIFICATIONS

Supercarats Jewellery reserves the right to modify, discontinue, or update this Lifetime Manufacturing Warranty at any time and at its sole discretion, without prior notice.

The version of the Lifetime Manufacturing Warranty applicable at the time a warranty claim is made will govern that claim, subject to applicable law.

Supercarats Jewellery also reserves the right to determine eligibility and coverage for warranty claims based on its inspection and the applicable terms and conditions.

QUESTIONS ABOUT YOUR COVERAGE?

If you have questions about your Lifetime Manufacturing Warranty, settings guarantee, buyback policy, or 30-day exchange/return policy, please contact the Supercarats Jewellery Customer Service Team. We will be happy to explain the applicable options and assist you with your request.